How can we help?
Questions, feedback, or something not working the way it should.
Write to us
Email is the fastest way to reach a person. We read every message. If something went wrong, tell us your iPhone model, the iOS version and what you tapped.
Common questions
How do I share the log with my partner or a caregiver?
On your phone, open Settings > Caregivers > Invite a caregiver. Sign in (Sign in with Apple, or a code sent to your email), type the name the family will see, and send the six-character code in any app you like.
On their phone, they install Belly Birth Baby, choose I already have an account, sign in and type the code. If they already use the app, they can open Settings > Caregivers > Join with a code instead.
Each code works once and lasts 7 days. You can remove someone at any time; they stop receiving new entries but keep what their phone already had. Sharing needs a free account; tracking on your own does not.
The Lock Screen buttons are missing. How do I turn them on?
When a nap or a feed is running, it shows as a Live Activity on the Lock Screen and in the Dynamic Island, with Woke up for a nap and Switch and Done for a feed. They work without unlocking your phone.
If you do not see them:
- In the app, check that Settings > Lock-screen quick buttons is on.
- In iPhone Settings, open Belly Birth Baby and make sure Live Activities is allowed.
- Then start a new nap or feed.
Does the Soothe sound keep playing when the screen locks?
Yes. Open Soothe from the moon button on Home (or from the nursing timer), pick brown noise, pink noise, rain or a shush, and set a sleep timer (30 minutes, 45 minutes or all night). The sound keeps playing when you lock the screen or switch apps, and fades out when the timer ends.
If you hear nothing, turn up the media volume with the side buttons and check that the phone is not connected to a Bluetooth speaker or headphones you did not mean to use.
How do I delete my account or my data?
- One record: swipe it on the Log tab and tap Delete.
- A copy first: Settings > Family & data > Export everything (CSV) exports the whole log. With an account, Settings > Account > Export my data downloads what our servers hold.
- Your account: Settings > Account > Delete account removes your account and everything linked to it from our servers immediately. A shared log stays with its other members, without your name.
- Everything on the phone: deleting the app removes everything stored on the phone.
No request to us is needed for any of this. If you cannot reach the app any more, email us from the address on your account and we will delete it for you. Details are in the privacy policy.
How do subscriptions work, and how do I restore Premium?
Premium is an optional auto-renewable subscription: $49.99 a year or $9.99 a month in the US (prices vary by region), with a 7-day free trial for eligible new subscribers. It is billed by Apple to your Apple Account and renews automatically unless you cancel at least 24 hours before the end of the current period. One subscription covers everyone you invite to your baby’s log.
To restore on a new iPhone, sign in with the same Apple Account, open Settings > Premium in the app and tap Restore purchases (it is also at the bottom of the Premium screen).
To cancel or change plan, tap Settings > Premium > Manage subscription in the app, or use Apple’s page below. Deleting the app does not cancel a subscription.
Refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com.